Location: The problem with Munich is that all the reasonably priced hotels are located in not the nicest of neighborhoods. But it's really not worth it too spend hundreds of dollars more when this is a perfectly nice hotel on the inside (even the outside of the hotel is nice and really makes its stand out). On the plus side, it's about a block from the hauptbahnhof (main train station), which has a metro and all the trains traveling to other cities and it's within walking distance to Old Town and Marienplatz (about 15-20 min).
Decor & Cleanliness: The hotel is very modern in the rooms, the lobbies, and the hallways. All very clean as well.
Comfort: We were pleased to get a king bed. A lot of hotels had said double bed when booking, and in Europe you never know if that is gonna mean king bed, double bed, or two twin beds pushed together. Bed was maybe a little too firm, but I got a good night's sleep.
Service: We didn't really need to bother anyone beyond checking in and out. But receptionists in the lobby spoke good English and got you taken care of quickly.
In-Room Features: Wifi (ask for password in lobby), giant-sized towels, no clock, shower gel, lotion, soap bar, shoe shine, shoe horn, sewing kit, travel-size tissues