I think the hotel's biggest weakness was its humidity - made it a bit uncomfortable at times, even with the AC. I also disliked the fact that the shower sprayed all over the bathroom and got everything wet, though it did dry by the next morning. The hot water in the shower also didn't last very long, maybe 3-4 minutes (tho our friends didn't seem to have a problem in the other rooms). If we had gotten one of the rooms with weak wifi, I probably would have disliked that as well. In the end, it was amazing for its price point. But, for a bit more, I know we could have gotten a better bathroom and I would hope that other places might have figured out how to deal with the humidity. Really, there was no reason to be that cheap, considering we have good jobs, but after living in the DC area, I appreciate and enjoy finding a bargain!
Location: Middle of the Old Quarter. Quick walk to delicious street food and 10 min walk to Hoàn Kiếm Lake.
Decor & Cleanliness: Lobby, room, and bathroom were fairly clean. There was either mold or dirt on some of the grout in the bathroom, which is common many places (and the reason why I highly despise grout). The shower was the bathroom, meaning that there was no tub and no curtain, so water gets everywhere (quite common in SE Asia from my research). There was a mat outside of the bathroom, but I doubt that it was washed daily, and there were no extra towels to use as foot towels, so when walking out of the bathroom after a shower, your wet feet easily tracked any dirt everywhere. The decor was modern yet very simple. A couple of the rooms had a musty smell to them.
Comfort: We had a queen bed and the air conditioning worked well (we had to get someone to turn it on for us), however, the hotel was extremely humid and the air conditioning did little to dispose of the humidity, which made it less than ideal. The shower had limited hot water so I often found myself turning off the water for a few minutes in the hopes of letting the water heat up a bit more. The room was also rather cramped, but that was to be expected with the type of room we got. The base two-twin room had a significant amount more space, but it was also a couple of dollars more.
Service: Probably the best part of the hotel. The manager Kathy helped us book our cruise in Halong Bay, our bus tickets to Sapa, and our day trip to Trang An. I emailed prior to our trip to book an airport transfer and they were prompt to respond. Those working the desk spoke pretty good English and were very friendly. They instantly helped us with our baggage when we arrived at the hotel (at 1:00 am). Someone was always at the front desk if we had questions.
Hotel Features: Free breakfast, free luggage storage (though it was still out in the open in the hotel -safe from outsiders, but potentially accessible by other guests), shower available after check-out, safe behind desk in lobby (definitely store valuables here if using luggage storage and not taking them with you), Airport Transfers ($22 each way for a van to pick up the 4 of us)
In-Room Features: Free Wifi (some rooms have a much weaker signal), Computer provided (we never actually tested it out, but I would guess that if your wifi was weak, the computer's internet would work), bar soap, comb, mini-fridge (big water was $.75 and small water was $.50), toothbrush & toothpaste